01◌
Understand
What seems to be happening? What matters, what is missing, and is there a deadline or safety concern?
New Zealand tenancy help that starts with your story
Tenancy problems are easier to solve before they become disputes.
The AdvoCat helps people renting, providing or managing homes understand what is happening, work towards a practical resolution where possible, and take the right next step when formal action is necessary.
AIllustrative Alpha conversation
“My landlord won’t fix the bathroom leak. What can I do?”
WHAT ADVOCAT HEARSA repair problem with a possible health or safety impact.
AdvoCat reflects the issue before choosing a process.
SMALLEST USEFUL NEXT STEPConfirm when it was reported, what response was given, and whether anyone is unsafe.
UNDERSTANDRESOLVEACT
HOW IT WORKS
You tell the story. AdvoCat helps make it usable.
You do not need to know whether the issue is called quiet enjoyment, a work order or retaliatory notice. Begin with the event, question or document in front of you.
02↔
Resolve
Where appropriate, identify the smallest effective intervention and make both perspectives easier to address.
03✓
Act
Record an agreement, improve a communication, preserve evidence, or move to the right formal or human-supported path.
THE FIRST COMPLETE JOURNEY
We started with pets. We didn’t stop there.
Pet consent is the first full pilot because it has two legitimate perspectives, a real response period and a useful written outcome. The Alpha demonstrates the complete journey: request, concerns, evidence, proposed conditions, changes, refusal or consent, and a record created only after a human decision.
Explore the pet-consent demo →DIFFERENT PEOPLE, DIFFERENT JOBS
One resolution capability. Three ways it can help.
The public website explains the stable idea. Alpha demonstrates the proposed experience using fictional examples. Professional and organisational uses are developed through carefully bounded pilots.
I rent, own or provide a home
Understand the issue in ordinary language, identify what is missing and find the most proportionate next step.
Explore the Alpha →I manage tenancy work
Explore earlier resolution, better communication, AI-draft checking and cleaner preparation for matters that remain formal.
Explore the pilot →We provide housing or public services
Explore a neutral, governed capability that helps people arrive at mediation or adjudication with a clearer, narrower matter.
Start an organisational conversation →Resolution-first. Not resolution-only.
- Urgency, safety, coercion and housing-security risks come first.
- People—not AI—make consequential decisions.
- Agreement is not assumed when the relationship has broken down.
- Formal action and human support remain available when needed.
FOUNDED BY AVA SANCHEZ NEAL
Resolution practice before technology.
Ava is a former Tenancy Mediator with formal Massey University qualifications in mediation, conciliation and arbitration. Her experience spans regulated advice, employment advocacy, governance, privacy and systems assurance.
Former Tenancy MediatorLicensed Immigration AdviserEmployment Law Institute of NZIAPP memberMassey ADR qualifications
About Ava and AdvoCat →FIELD NOTES
What we are learning as we build.
Product decisions, responsible-AI boundaries and evidence behind the first pilots.
Why pet consent is the first full pilot
A bounded, emotionally real problem lets us test an entire two-party journey without defining the whole product around pets.
Read the note →A second pair of eyes before you send
AI-written tenancy material needs fact, evidence, remedy, tone and deadline checks before someone relies on it.
Read the note →Start with what happened
People search for “what can I do?” and “is this allowed?” long before they know the formal legal category.
Read the note →